| PCI's Management team has project managed a number of new services for clients. It is a critical success factor that the implementation or transition of a service not only happens smoothly, but with a level of confidence and ability that should be expected. Recent project experience includes:
Implementation and Management of National Merchant EFTPOS network for a major Australian Bank. Project includes:
- National logistics program
- National services program
- Training program for logistics courier agents, call centre agents and services personnel
- Provision of Help Desk - 1st, 2nd and 3rd level support
- National escalation Centre
Conducts ongoing outbound telemarketing for several multi national companies. Projects include:
- Set up and establishment of campaigns
- National outbound acquisition
- Cross Sell and up sell
- Winback
- Script design
- Sales and marketing reporting
- Data Management
Conducts an Asia Pacific Technology Help Desk for international oil company. Project includes:
- Multilingual, supporting Singapore, Malaysia, Hong Kong & Thailand
- 1st, 2nd and 3rd tier support
- In country 3rd party management
- Adherence management
- 24/7 operation
- Reporting platform
Infield national sales team for several companies. Projects include:
- Appointment setting
- Prospecting
- Referral selling
- Cross sell with other products
- Contract negotiations
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