pci melbourne
contact

Due to the specialised nature of Contact Centre services, our customers demand high quality and consistency as a prerequisite from any partner. PCI has demonstrated its ability to provide uncompromising levels of service over continuous periods of time and enjoys an enviable reputation in the industry.

PCI has experienced consistent growth since the inception of our Contact Centre operation. We have the ability not only to manage growth, but also to excel with expansion and the opportunities it provides. PCI's philosophy and approach is based on sound management practices and careful ongoing analysis of industry requirements.

contact centres
We offer a myriad of customer care and sales solutions, from:
  • 24 x 7 x 365
  • In-bound customer care
  • 1st, 2nd and 3rd Level technical support
  • Asia-Pacific
  • Out-bound
  • Marketing, cross-sell, winback and retention campaigns
  • Infield sales services
The ability of PCI to implement and maintain an effective service is underpinned by an active account management process and performance measurement procedure. We maintain a commitment to providing continual assessment and improvement of our performance and to meeting the specific needs of the customer

PCI's core business is not just making and taking calls, but building the relationship between our customers and their supporters, which in turn boosts the customer's satisfaction that ultimately becomes advocacy. The central key to this is the first point of contact. This begins the satisfaction process, not just by making the call, but:
  • Retaining the customer
  • Escalating and dealing with any issues
  • Increasing the rate customer advocacy
  • Maintaining customer service
PCI has dedicated sales professionals employed to manage the Telesales operation. We have in place a tiered structure designed to assist the sales consultant at every turn, increasing sales and profits for our customers. We have increased efficiency rates through our technology platforms and have benchmarked all sales teams profiling the requirements on a daily basis.

PCI has demonstrated through winning results that our approach in creating direct relationships with the prospective customer enhances the closure rate and provides a unique source of referral selling opportunities that has proved to be extremely successful.

PCI proactively develops sales strategies looking at vertical markets and target audiences. Competitor information is compiled and distributed to the relevant stake holders within our clients business. This forms part of the strategic process to target campaigns that may be industry or state based. The industry knowledge within PCI's sales teams is vast and our management experience in delivering the relevant skill sets to the agents increases the sales generated from the first presentation.
 
« capability  |  logistics »    technology »