Commenced in 1975, PCI saw the niche to provide computer disk pack services and computer peripheral repairs for the banks and the defence forces. PCI then diversified into other repair opportunities, including EFTPOS, computer and other peripheral devices.

PCI identified a significant gap in the services other outsource providers offered. In 1996, PCI developed the first tier customer care centre for a global IT manufacturer which complemented the back end repair services we had provided for many years. The introduction of the PCI Customer Contact Centre heralded a new era with integrated outsource solutions you see today.