PCI - Contact Centres and Logistics - Melbourne Brisbane Sydney

<body marginheight="0" marginwidth="0" topmargin="0" leftmargin="0" link="#FF6600" vlink="#FF6600" alink="#FF6600" bgcolor="#DD1E00" text="#FFFFFF"> <table border="0" cellspacing="0" cellpadding="20" width="80%" align="center" valign="top"> <tr> <td><br /> <img border="0" src="i/msgxfram.gif" width="640" height="23" alt="" /><br /> <br /> <h1>PCI Peripheral Computer Industries Contact Centres and Logistics Melbourne Brisbane Sydney</h1> <br /> <br /><p>Commenced in 1975, PCI was the creation Paul Tamplin and Steve Hall who saw the niche to provide computer disk pack services and computer peripheral repairs for the banks and the defence forces. PCI then diversified into other repair opportunities, including EFTPOS, computer and other peripheral devices.<br /> <br />PCI identified a significant gap in the services other outsource providers offered. In 1996, PCI developed the first tier customer care centre for a global IT manufacturer which complemented the back end repair services we had provided for many years. The introduction of the PCI Customer Contact Centre heralded a new era with integrated outsource solutions you see today. <br /> Our website designed by Smashing Time Web Design <a href="http://www.smashingtime.com.au/">website design melbourne</a><br /></p> MORE INFO:<br /> <table border="0" cellpadding="10" cellspacing="0" width="99%"> <tr> <td valign="top" align="left"><br /><h1>Height Safety Specialists Deck Guardrail Australia</h1> <br /> <p>PCI is an Australian owned company with offices in Melbourne, Sydney and Brisbane, having been in operation since 1975. PCI has created business relationships with national and multi national organisations. We have, and will continue to be at the forefront in providing integrated Contact Centre, IT repair & Logistics solutions.<br /> <br />We offer all our customers a turnkey solution, from in-bound and out-bound campaigns through to customer queries and infield sales and logistic services. PCI has forged a reputation as a company committed to delivering quality service and performance our competitors can only aspire too. We offer a myriad of customer care and sales solutions, from: <ul> <li>24 x 7 x 365</li> <li>In-bound customer care</li> <li>1st, 2nd and 3rd Level technical support</li> <li>Asia-Pacific</li> <li>Out-bound</li> <li>Marketing, cross-sell, winback and retention campaigns</li> <li>Infield sales services </ul> The ability of PCI to implement and maintain an effective service is underpinned by an active account management process and performance measurement procedure. We maintain a commitment to providing continual assessment and improvement of our performance and to meeting the specific needs of the customer<br /> <br /> PCI's core business is not just making and taking calls, but building the relationship between our customers and their supporters, which in turn boosts the customer's satisfaction that ultimately becomes advocacy. The central key to this is the first point of contact. This begins the satisfaction process, not just by making the call, but: <ul> <li>Retaining the customer</li> <li> Escalating and dealing with any issues</li> <li> Increasing the rate customer advocacy</li> <li> Maintaining customer service</li> </ul>br> PCI has dedicated sales professionals employed to manage the Telesales operation. We have in place a tiered structure designed to assist the sales consultant at every turn, increasing sales and profits for our customers. We have increased efficiency rates through our technology platforms and have benchmarked all sales teams profiling the requirements on a daily basis.<br /> <br /> PCI has demonstrated through winning results that our approach in creating direct relationships with the prospective customer enhances the closure rate and provides a unique source of referral selling opportunities that has proved to be extremely successful.<br /> <br /> PCI proactively develops sales strategies looking at vertical markets and target audiences. Competitor information is compiled and distributed to the relevant stake holders within our clients business. This forms part of the strategic process to target campaigns that may be industry or state based. The industry knowledge within PCI's sales teams is vast and our management experience in delivering the relevant skill sets to the agents increases the sales generated from the first presentation. </td> </tr> </table> <br /> <br /> WEB CRAWLER LINKS TO FRAMED PAGES (to allow correct indexing of website as recommended by Google):<br /> <table border="0" cellpadding="10" cellspacing="0" width="99%"> <tr> <td valign="top" align="left"> <a href="about678.htm">About PCI</a><br /> <a href="pprofile.htm">PCI People</a><br /> <a href="capabili.htm">PCI Capability Logistics Technology Contact Centres</a><br /> <a href="cprofile.htm">PCI Customer Profiles</a><br /> <a href="contact8.htm">Contact PCI Australia</a><br /> <br /> OTHER MEMBERS OF THE SMASHING TIME ONLINE MALL:<br /> <br /> Please visit and support other member websites<br /> <table border="0" cellpadding="10" cellspacing="0" width="99%"> <tr> <td valign="top" align="left"> <a 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